Shipping policy

Order Processing

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.

During peak winter seasons or promotional periods, processing times may be slightly extended.

Shipping Methods & Delivery Time

Estimated delivery times vary depending on the destination and shipping carrier.

  • Domestic Shipping: 2–5 business days

  • International Shipping: 5–12 business days

Please note that delivery times are estimates and may vary due to weather conditions, customs inspections, or carrier delays.

International Shipping

We ship worldwide.

Customers are responsible for any import duties, customs fees, or local taxes imposed by the destination country.
These charges are not included in the product price or shipping cost.

Customs clearance procedures may occasionally cause delays beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
You can track the status of your shipment using the tracking link provided.

Shipping Address

Please ensure that your shipping address is correct before completing your order.

We are not responsible for delays or lost packages caused by incorrect or incomplete shipping addresses provided by customers.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery.

Include:

  • Order number

  • Photos of the damaged package or product

  • Description of the issue

We will review the case and assist you with a replacement or solution.

Seasonal / Outdoor Product Notice

Ski and outdoor equipment may be exposed to extreme weather conditions during shipping.
We ensure all products are carefully packaged, but minor packaging wear may occur during long-distance transportation.

Contact

If you have any questions about shipping, please contact us at:

Email: support@yourstore.com